Refund Policy

At Bird Buddy Guide, we strive to provide you with the best resources and products for your pet bird care needs. We understand that sometimes, things may not go as planned. This Refund Policy outlines our guidelines for returns and refunds.

Return Eligibility

If you’re not completely satisfied with your purchase, you may return it within 30 days from the date of delivery for a full refund. To be eligible for a return, the item must be unused and in its original packaging with all tags attached.

How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact our customer service team at [email protected] to request a return authorization.
  • Pack the item securely in its original packaging, including all accessories and paperwork.
  • Ship the item back to our returns address:
    • Address: 123 Feather Lane, Suite 200, Birdsville, CA 90220, USA

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will be applied to your original method of payment.

Exchanges

If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Contact Us

If you have any questions regarding our refund policy or need assistance with your return, please feel free to contact us at:

Thank you for choosing Bird Buddy Guide! We appreciate your understanding and support as we work to ensure your complete satisfaction.